Return Policy

RETURNS & EXCHANGES

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your Luxuriant purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.

• Returns must be made within 7 days of your receipt date for a refund.

• Merchandise must be in its original, unopened, and unused condition.

• We regret that we do not refund original shipping costs with the return.

• Please note on the front side of your receipt or packing slip the reason for your return.

• Please mail your Luxuriant.africa return to:
            LUXURIANT AFRICA
            Attn: Returns/Exchanges Dept
            3rd Avenue
            Parklands
           Nairobi, Kenya

• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).

• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.

• All returns will be credited to the original credit card used at the time of purchase or refunded to the MPESA Account used.

• Returns will be processed within 1-2 weeks of our office receiving your item.

• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

• Please do not mail any packages C.O.D., as they will not be accepted.

Only items purchased on www.luxuriant.africa may be accepted for a return.  Items purchased from locations cannot be returned or exchanged at using the address listed above and must be returned to the point of sale.

Please contact customer service with any questions by email at sales@luxuriant.africa or by phone at +254 769 657 716 (M-S 9AM-7PM EAT)

Please Note:  Empty containers cannot be accepted for refund.

EXCHANGE POLICY

We are happy to exchange any merchandise that is defective, damaged, or unused.  If you will need to exchange your product, please review the information below.

• We accept exchanges on items purchased on luxuriant.africa only up to 7 days after the original purchase. 

• Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange. 

• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. 

• You will be responsible for the return shipping & handling charges, which will not be refunded. 

• Ship your exchange to us via a pre-paid package:
            LUXURIANT AFRICA
            Attn: Returns/Exchanges Dept
            3rd Avenue
            Parklands, Nairobi, Kenya

Please contact customer service with any questions by email at sales@luxuriant.africa or by phone at +254 769 657 716 (M-S 9AM-7PM EAT)

Please Note:  Empty containers cannot be accepted for an exchange.

DAMAGED PRODUCTS POLICY

If you receive an item that is broken or damaged, you may contact customer service within 7 days for a replacement.  Items will not be replaced after 7 days. If you happen to receive one we will replace it,  please contact customer service at sales@luxuriant.africa or by phone at +254 769 657 716 (M-S 9AM-7PM EAT) and we will respond with the appropriate return and/or exchange instructions.